Hours of Operation: Our Spa and Salon is open from 10am-8pm daily. Fitness Center is open 24 hours.
To schedule treatments you may call our spa directly from a hotel phone by dialing ext. 88.
If you are calling from outside the hotel complex, dial + 52 (987) 872 9500 ext. 88 or for
more information go online at
We accept most major credit cards which are required to hold your reservation. We suggest making appointments in advance.
However, we will always do our best to accommodate your requests.
Please arrive at least 15 minutes prior to your scheduled appointment so you can relax and
make full use of the facilities. Our 6,500-square-foot spa offers private men's and women's
changing areas with showering facilities, soaking tub, steam and a relaxation lounge.
Regretfully, if you are late for an appointment we may have to shorten your treatment time to
be on schedule for the next guest.
The Fitness Center at the Presidente InterContinental Cozumel Resort & Spa is available to all
guests staying at the hotel. Fitness facilities are available for ages 16 and up. Please see your
spa concierge for further details.
If you need to reschedule or cancel your reservation, we require at least 4 hours notice for individual
appointments and packages. Appointments canceled in less than the required time will be billed 50% of the
published price of each service.
For the safety of your valuables, we suggest that you leave them in the safe provided in your hotel room.
The spa will not assume any liability for valuables. Mobile phones and devices will remain off to ensure a
pleasant stay to all our guests.
An additional 16% service charge and 11% federal tax will be added. Gratuity for exemplary service is discretional.
Prices and services are subject to change without notice.
Minimum Age Requirements:
Spa guests under the age of 18 must be accompanied by an adult in both the spa and fitness center.
Our Spa Manager welcomes groups both large and small. If you are interested in pre-booking spa treatments for a group,
we can coordinate this for you and help with the details. Please contact us at + 52 (987) 872 9500 ext. 88 or email us
at firstname.lastname@example.org to find out about our group programs.
We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before and during your
treatment. After your experience, we would like you to share it with us via email at email@example.com and
we will get back to you as soon as possible.